Community and Support Lead
Run support. You answer students, keep track of what they ask for, and bring it back to the team.
You will run this part of Eagle One yourself. It is hands-on experience running part of a company, and it belongs on your résumé.
What you will own
- Support email and feedback, answered within a day
- App Store reviews and replies
- A short monthly report on what students are asking for
The person we want
- You write clearly and warmly
- You stay patient with people who are frustrated
- You reply quickly and do not let messages sit
- You notice when several people ask for the same thing, and you say so
Nice to have
- Experience in customer service, as an RA or as a tour guide
The terms
- Open to freshmen and sophomores at Boston College
- We are looking for people who want to stay on the team through graduation
- About 5 hours a week on average, scheduled around your classes. Team leads may need a little more.
- A 30 to 60 minute team stand-up each week, which counts toward those hours
- Open to the occasional team get-together
- Unpaid, with a share of Eagle One that vests over time
Applying takes two minutes: your basic details and your résumé.
Apply for this role